The Native Translator Ihr Übersetzungsbüro

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Frequently Asked Questions

We focus on Quality

What is special about TNT?
The mission of TNT is to provide fast high quality translations, 24/7.
If you need a fast and high quality translation of any document or text, we are the translation service for you.

How does it work?
TNT is very simple - just click on Translate, follow steps 1-2-3-4 - select the source and target languages and the field, then enter your text or upload your file. That's all there is to do! When you have accepted the total price and the approximate delivery time, you will be directed to the payment page where you can pay by PayPal. As soon as your translation is ready, we will send it to the email address provided.

Who can benefit from the service?
Anyone in need of fast and high quality translations. Our costumers include small businesses, big multinationals, lawyers as well as individuals.

How quickly will I receive the translation?
We are one of the fastest in the business, so you can count on our short delivery times. The translation of around 100 words takes about an hour. A qualified and experienced translator has a daily output of around 2000 words.

I need a quote, what should I do?
You can obtain an instant quote simply by clicking here. Enter the language pair, select the field and enter your text. There is no waiting time for the quote, it's instant!

Rates

How much does the translation cost?
We charge between EUR 0.10-0.24 / source word or character. The word price depends on the language pair and field of the text. We do NOT charge any additional fees.
We have a minimum fee of EUR 10.

Do I have to pay any extra charges, invoicing charges or credit card charges?
Not all all, you just pay for the translation but we do have a minimum charge of EUR 10 with corresponds to around 1/3 of an A4 page.

What about word count in Asian or other languages using symbols (e.g. Chinese, Japanese)?
In Asian languages like Chinese and Japanese we count the number of symbols (characters). in cases where we cannot count the words or characters (e.g. scanned documents), we count the pages.

Is there a special rate for large projects?
Yes. We offer discount on bulk translations. Discounts start from 2,000 words. You can contact us for special prices and offers directly at office(at)the-native-translator.com

Do you carry out small jobs?
Yes of course! The minimum charge of EUR 10.00 covers all translations below 140 words.

Confidentiality

Are translators bound by a non-disclosure agreement?
All of our translators are bound by a Non-Discloser Agreement (NDA) as part of the terms and conditions they sign before starting work with us.

Is the service secured?
Yes. We use SSL encryption technology as well as other measures to ensure that all of our customer and translator details and all of the material translated are well secured.

Payment Method

How do I pay?
You can pay online using PayPal.

What is PayPal?
Paypal (www.paypal.com) is the safest, easiest way to pay and be paid online. It allows anyone from over 190 countries and regions to pay online using their preferred method of payment including credit cards (Visa, MasterCard and Amex), bank accounts, buyer credit or account balances, without sharing financial information.

What if PayPal doesn't work in my country?
You can contact us as we also support Money Bookers, and wire transfers. Please note that for these specific services, additional fees may apply.

Do you keep my credit card information stored?
We never have access to your credit card information, this information is only shared with PayPal and not accessed or filed with us.

General Information about our services

What kind of material can be translated?
Generally we can translate ANY kind of document and text in any language pair for you!
If you have a text or document in a language pair or field that is not listed, please contact us directly at office(at)the-native-translator.com. We will deal with your request immediately.
We support all common document formats (MS Office, PDF, TIF etc.).

Do you also undertake the certified translation of official documents?
Yes. Our certified and sworn translators are able to carry out certified translations which are accepted by authorities and various legal offices. As the requirements for certified translations are different in every country, we can provide you with information directly at office(at)the-native-translator.com 

What languages do you translate?
At the moment, we offer translations from/to:
Arabic, Bulgarian, Chinese (simplified, traditional, Mandarin), Czech, Danish, Dutch, English (UK and US), French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Portuguese (European and Brazilian), Polish, Russian, Romanian, Spanish (European and Latin American), Swedish and Turkish.
If the language you need to translate from/to is not featured on this list, please contact us and we will do our best to provide you with what you need. We are constantly increasing the number of languages we support.

Do you plan on adding other languages and fields?
We are constantly increasing the number of languages we support. If the language you need is not featured on the list, please contact us and we will do our best to provide the service you need.

Can you handle professional translations of medical/ legal/ technical material?
Yes. All of our team members are more than just experienced translators; they have at least one university degree and/ or years of work experience in their specialist fields. They are not just translators; they are also experts in their fields.

Is it possible to translate websites?
Of course, we have years of expertise in this field. For a quote, contact us directly at office(at)the-native-translator.com 

How does TNT guarantee satisfaction?
We invest a great deal of effort into the translation quality and speed and offering a first class customer service. We want each and every customer to be happy with our services so they will choose us again.
We select our team of translators very carefully and their performance is regularly supervised as part of our quality assurance programme.

What if I'm not satisfied with the result?
If you have reason to believe that the translation is incorrect, you can ask for corrections or improvements. If you are still not satisfied with the result, we shall refer the project to a different translator at no additional cost.

How do I submit a translation project?
Simply go to Translate and follow the simple 1 - 2 - 3 - 4 steps.

What are your office hours?
We are a 24/7 service, our translators and the costumer service representatives are located all around the world. There will be a translator who is ready to carry out your translation at any time of the day.

When I get a delivery time, which time zone does that refer to?
All time references refer to UTC, which is the old GMT - Greenwich Mean Time.

I have a question that is not on your FAQ, how can I obtain an answer?
Please contact us directly at office(at)the-native-translator.com and we will answer your question within 24 hours.

How can I become part of the TNT team as a translator?
As we are constantly increasing our number of translators, we would be very happy to receive your application. Please note that we only hire translators that translate into their own mother tongue and you need to be qualified in one the specialist fields we translate into.
Please click on For Translators for more information.