Our Commitment to Quality, Confidentiality and Responsible Business Practices

At The Native Translator, quality, integrity, data protection, and information security are fundamental to the way we operate.

As a professional translation agency, we regularly handle documents containing confidential business information, personal data, legal records, medical information, and other sensitive material. Our customers trust us not only to deliver accurate translations but also to treat their information with care and professionalism.

Our corporate policies establish the principles that guide our approach to workplace health and safety, personal data protection, whistleblowing, equality and diversity, and IT and information security.

These policies reflect our commitment to responsible business practices, a respectful working environment, and the protection of information entrusted to us by customers, employees, translators, and business partners.

Workplace Health and Safety Policy – A Safe and Supportive Working Environment

A healthy and safe working environment is essential to professional performance, employee wellbeing, and sustainable business development.

At The Native Translator, we strive to provide working conditions that support physical and psychological wellbeing, encourage professional collaboration, and promote mutual respect.

Our approach to workplace health and safety is based on several key principles.

Health and wellbeing: We aim to prevent work-related health risks, excessive stress, and avoidable workplace hazards.

Respect and cooperation: We encourage a professional working culture based on open communication, fairness, and mutual respect.

Risk prevention: We seek to identify potential workplace risks and take appropriate steps to address them.

Sustainable working practices: We recognise the importance of reasonable workloads, clear responsibilities, and effective work processes.

Continuous improvement: We aim to review and improve our working practices through communication, feedback, and appropriate corrective measures.

As an international translation agency working with professional linguists and project managers, we recognise that good working conditions contribute directly to the reliability, consistency, and quality of our translation services.

Personal Data Protection Policy – Protecting Privacy and Confidential Information

Protecting personal data and respecting individual privacy are central responsibilities at The Native Translator.

Our translation services frequently involve documents containing confidential or sensitive information, including legal agreements, medical records, financial reports, corporate documents, and personal certificates.

We recognise the importance of processing this information lawfully, securely, and transparently.

Our data protection practices are designed to comply with applicable privacy legislation, including the European Union General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP), where applicable.

Our Personal Data Protection Policy explains:

What categories of personal data we collect and process.
Why we process personal information and the legal grounds for doing so.
How personal data and confidential translation documents are protected.
How long information is retained.
When information may be shared with authorised service providers.
What rights individuals have under applicable data protection legislation.

We are committed to maintaining appropriate safeguards and ensuring that personal data is handled responsibly throughout the translation process.

Our approach to privacy also includes confidentiality obligations for translators, revisers, and project managers involved in customer assignments.

Read our full Privacy Policy and Personal Data Protection Policy.

Whistleblowing Policy – Transparency, Integrity and Accountability

Ethical conduct and responsible corporate governance are important elements of our business philosophy.

At The Native Translator, we believe that serious concerns about misconduct should be capable of being raised and addressed appropriately.

Our Whistleblowing Policy is intended to support a working environment in which potential wrongdoing can be reported responsibly and handled with appropriate confidentiality and fairness.

Reportable concerns may include:

Bribery, corruption, or financial misconduct.
Serious violations of applicable laws or regulations.
Significant failures in data protection or information security.
Serious workplace health and safety concerns.
Other forms of misconduct that may warrant investigation in the public interest.

We support the principle that individuals who report concerns under applicable whistleblower protection laws should be protected against unlawful retaliation.

Reports should be assessed fairly, with due consideration for confidentiality, personal privacy, and the rights of everyone involved.

We recognise that whistleblowing requirements vary between jurisdictions and that applicable reporting procedures and legal protections must be observed.

By encouraging accountability and responsible communication, we aim to strengthen trust among employees, professional translators, customers, and business partners.

Equality and Diversity Plan – Equal Opportunities and an Inclusive Culture

Diversity is an essential part of the international translation industry.

At The Native Translator, we work across languages, cultures, industries, and national borders. Different professional backgrounds, cultural perspectives, and linguistic experiences contribute to the quality of our services.

Our Equality and Diversity Plan reflects our commitment to fairness, inclusion, and respect for individuals.

We strive to promote equal opportunities by treating individuals fairly, regardless of gender, gender identity, age, ethnic background, religion, disability, sexual orientation, or other characteristics protected by applicable law.

We oppose discrimination, harassment, bullying, and other forms of inappropriate treatment.

We also recognise the value of cultural and linguistic diversity in professional translation. Understanding different cultures and communication styles is an important part of delivering accurate, appropriate, and effective translations.

Our approach focuses on creating an inclusive professional environment, encouraging respectful collaboration, and supporting fair and transparent decisions in recruitment, project allocation, and professional development.

For The Native Translator, equality and diversity are not simply corporate principles. They also contribute to intercultural understanding, professional communication, and the overall quality of our translation services.

IT and Information Security Policy – Protecting Confidential Translation Documents

Information security is one of the most important responsibilities of a professional translation agency.

Our customers entrust us with documents that may contain confidential legal information, medical data, financial records, personal details, intellectual property, and commercially sensitive information.

Protecting these documents against unauthorised access, disclosure, alteration, and loss is therefore a central part of our operations.

Our IT and Information Security Policy is guided by the three fundamental principles of information security: confidentiality, integrity, and availability.

Confidentiality

Confidentiality means ensuring that information is accessible only to authorised individuals.

Access to customer documents should be restricted to translators, revisers, project managers, and other authorised personnel who require the information to perform their responsibilities.

Contractual confidentiality obligations form an important part of this approach.

Integrity

Integrity means protecting information against unauthorised or accidental modification.

For translation projects, it is important that source documents, working files, and completed translations are handled in a controlled manner to preserve their accuracy and reliability.

Availability

Availability means ensuring that authorised users can access the information they need when required.

Appropriate availability supports efficient project management, reliable communication, and timely delivery of translation assignments.

Information Security According to ISO/IEC 27001

The Native Translator operates an information security management system certified to ISO/IEC 27001, the internationally recognised standard for information security management systems.

ISO/IEC 27001 establishes requirements for identifying, assessing, and managing information security risks through a structured management framework.

Our approach to information security includes:

Secure transmission and handling of translation documents.
Access controls based on defined permissions.
Confidentiality commitments for translators and project managers.
Protection of personal data and business-sensitive information.
Identification and management of information security risks.
Procedures for addressing potential security incidents.
Ongoing review and improvement of security practices.

By combining technical safeguards, organisational procedures, and professional confidentiality requirements, we aim to protect customer information throughout the translation process.

An ISO/IEC 27001-certified management system supports systematic risk management, although no security framework can eliminate every possible risk.

Learn more about our approach to privacy and information security:

Our Corporate Policies as Part of Our Quality Commitment

Our five corporate policy areas complement one another and establish a common foundation for professional and responsible business practices.

The Workplace Health and Safety Policy supports a safe and healthy working environment. The Personal Data Protection Policy explains how we protect privacy and handle personal information. The Whistleblowing Policy promotes accountability and ethical conduct. The Equality and Diversity Plan encourages fairness, inclusion, and equal opportunities. The IT and Information Security Policy guides our approach to protecting confidential documents and business information.

Together, these principles help us maintain a professional organisation in which customers, employees, translators, and business partners can have confidence.

Our commitment to quality extends beyond linguistic accuracy. It also encompasses how we manage information, collaborate with people, and fulfil our professional responsibilities.

The Native Translator – Professional Translation Services Built on Trust

When you choose The Native Translator, you expect more than an accurate translation.

You also expect a professional translation agency that understands confidentiality, respects personal data, communicates clearly, and operates responsibly.

Our corporate policies form part of our commitment to meeting these expectations.

Whether you require legal translation, medical translation, technical translation, financial translation, or certified translation services, we aim to provide a professional service founded on quality, reliability, and information security.

Do you have questions about our corporate policies, data protection, or information security?

Please contact us for further information.

The Native Translator
Prologic GmbH
Dorfstrasse 29
CH-6390 Engelberg
Switzerland

General Enquiries:
office(at)the-native-translator.com

Data Protection and Information Security:
dataprotection(at)prologic-corp.ch